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Privacy Policy - Woods Trade Supplies

Privacy Policy

Last updated: 21 April 2026

Woods Trade Supplies is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Woods Trade Supplies is a Isle of Wight-based supplier of bathroom and plumbing fixtures. For data protection queries, contact us at: sale@woodsiw.co.uk

2. What Data We Collect

We may collect and process the following personal data:

  • Contact details - name, email address, phone number, business name
  • Delivery & billing address - including postcode for shipping calculations
  • Order history - products purchased, order values, fulfilment status
  • Account information - trade account details, login credentials
  • Brochure requests - name, address, and contact details submitted via our brochure request form
  • Communications - emails, enquiries, and support messages
  • Website usage data - via cookies and analytics tools (e.g. Google Analytics 4)

3. How We Use Your Data

We use your data to:

  • Process and fulfil orders, including delivery to your address
  • Manage your trade account
  • Send order confirmations and shipping updates
  • Respond to enquiries and brochure requests
  • Send marketing communications (where you have opted in)
  • Improve our website and product offering
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract - to fulfil orders and manage your account
  • Legitimate interests - to improve our services and communicate with trade customers
  • Consent - for marketing emails and non-essential cookies
  • Legal obligation - for tax, accounting, and compliance purposes

5. Sharing Your Data

We do not sell your personal data. We may share it with:

  • Delivery and logistics partners - to fulfil your orders
  • Payment processors - to handle transactions securely (e.g. Shopify Payments)
  • Email and CRM platforms - e.g. Klaviyo, for marketing communications
  • Analytics providers - e.g. Google Analytics 4
  • Legal or regulatory authorities - where required by law

6. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined above, or as required by law. Order records are typically retained for 7 years for accounting purposes.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Erase your data (where applicable)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at: sales@woodsiw.co.uk

8. Cookies

We use cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences via our cookie banner. For full details, see our Cookie Policy.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

10. Contact & Complaints

For data protection queries, contact: [your email address]

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk